Issue using Netflix - is it my router ?
Posted: Sat Dec 28, 2019 8:34 pm
Hi - this is my first post ....
I have a 7800DXL router, which has worked really well for me.
I got it some time ago to replace the router my then ISP provided, and I got a better line speed and improved WiFi from it straight away.
Anyway, last year we moved over to Sky 'Fibre' - the version that is still copper to your house, but is partially fibre back to the exchange etc.
I couldn't get the 7800 to connect to the sky ADSL, and having done some digging on the internet, it turned out that sky don't release all the info you need to connect your own modem. So I implemented a bit of hybrid setup. The sky box is acting as the modem, and is plugged into the 7800, which is acting as router and DHCP server and WiFi for the house.
This all worked great - until a few months ago .....
Netflix stopped working on our smart TVs.
It works fine on the phones (connected to the WiFi)
It works fine on a PC (connected to the 7800 via wired ethernet)
But it will not work on either a samsung TV, an LG TV, and 2 x amazon firesticks ....
Having spent ages trying all the usual stuff (reseting etc) having been onto netflix and Sky tech support with both of them blaming the other, and being no help at all to be honest - I gave up
But I thought whilst it was Christmas, I'd have another go at seeing if I could get to the bottom of it.
Cutting a long story short - it looks like the 7800 is at least part of the problem....
I enabled the WiFi on the sky modem. router, and connected one of the tvs to this wifi network - netflix works.
Put it back to the 7800 wifi network - it doesn't work.
I can't see anything in the 7800 config that appears 'wrong' - but something is giving me this issue.
Does anyone have any thoughts ??
I'm going to contact Billion in the new year and see what they think.
The TVs show Error NW-2-5 which netflix call a 'Network connectivity issue' which of course is no help at all !
Thanks
I have a 7800DXL router, which has worked really well for me.
I got it some time ago to replace the router my then ISP provided, and I got a better line speed and improved WiFi from it straight away.
Anyway, last year we moved over to Sky 'Fibre' - the version that is still copper to your house, but is partially fibre back to the exchange etc.
I couldn't get the 7800 to connect to the sky ADSL, and having done some digging on the internet, it turned out that sky don't release all the info you need to connect your own modem. So I implemented a bit of hybrid setup. The sky box is acting as the modem, and is plugged into the 7800, which is acting as router and DHCP server and WiFi for the house.
This all worked great - until a few months ago .....
Netflix stopped working on our smart TVs.
It works fine on the phones (connected to the WiFi)
It works fine on a PC (connected to the 7800 via wired ethernet)
But it will not work on either a samsung TV, an LG TV, and 2 x amazon firesticks ....
Having spent ages trying all the usual stuff (reseting etc) having been onto netflix and Sky tech support with both of them blaming the other, and being no help at all to be honest - I gave up
But I thought whilst it was Christmas, I'd have another go at seeing if I could get to the bottom of it.
Cutting a long story short - it looks like the 7800 is at least part of the problem....
I enabled the WiFi on the sky modem. router, and connected one of the tvs to this wifi network - netflix works.
Put it back to the 7800 wifi network - it doesn't work.
I can't see anything in the 7800 config that appears 'wrong' - but something is giving me this issue.
Does anyone have any thoughts ??
I'm going to contact Billion in the new year and see what they think.
The TVs show Error NW-2-5 which netflix call a 'Network connectivity issue' which of course is no help at all !
Thanks