Router drops broadband connection
Posted: Sun Jan 04, 2015 6:24 pm
Hi.
I have a recently-purchased Billion BIPAC 7800DXL router.
Every four of five days the router drops the broadband connection. It has done so since it was first installed from new. These are the symptoms;
1/ Internet browsers report they cannot access the server.
2/ No devices on the network are able to access the internet.
3/ I cannot access the router's user interface (it is using the standard IP address 192.168.1.254).
4/ The LAN continues to work - devices on the network can still access each other.
5/ All lights on the router indicate that it is functioning correctly.
The only way to restore full function is to power cycle the router.
I have tried setting the router to auto-reboot every day, but this just makes things worse - the router then falls over every two or three days.
The router came with the latest firmware installed (2.32d.dh2).
I would try to reinstall the firmware, but cannot download the necessary file. When I try to do so (or try to download any other file from the router's download page) the downloaded file is always named index.php. This occurs regardless of which browser I use. I am not sure if this is a problem at my end or a problem with Billion's server.
Incidentally, the dropped broadband connection problem is unique to this router. My previous router, a Belkin which was about 6 years old, functioned perfectly. It never dropped the broadband connection and never needed rebooting/power cycling.
Does anyone have any suggestions?
Thanks.
I have a recently-purchased Billion BIPAC 7800DXL router.
Every four of five days the router drops the broadband connection. It has done so since it was first installed from new. These are the symptoms;
1/ Internet browsers report they cannot access the server.
2/ No devices on the network are able to access the internet.
3/ I cannot access the router's user interface (it is using the standard IP address 192.168.1.254).
4/ The LAN continues to work - devices on the network can still access each other.
5/ All lights on the router indicate that it is functioning correctly.
The only way to restore full function is to power cycle the router.
I have tried setting the router to auto-reboot every day, but this just makes things worse - the router then falls over every two or three days.
The router came with the latest firmware installed (2.32d.dh2).
I would try to reinstall the firmware, but cannot download the necessary file. When I try to do so (or try to download any other file from the router's download page) the downloaded file is always named index.php. This occurs regardless of which browser I use. I am not sure if this is a problem at my end or a problem with Billion's server.
Incidentally, the dropped broadband connection problem is unique to this router. My previous router, a Belkin which was about 6 years old, functioned perfectly. It never dropped the broadband connection and never needed rebooting/power cycling.
Does anyone have any suggestions?
Thanks.