3G/4G/LTE dongle not connecting with latest firmware

Discussions for BiPAC 8900 series: 8900AX-1600, 8900AX-2400, 8900X
SPAU00
Posts: 24
Joined: Mon Oct 28, 2019 8:35 am

3G/4G/LTE dongle not connecting with latest firmware

Post by SPAU00 » Sun Aug 22, 2021 7:55 am

The Huawei e3276 4G LTE will not connect on 8900AX2400 & 8700VAX routers with the latest firmware (factory reset)

This dongle connects perfectly and reliably on the 2018 firmware (8900AX2400 - 2.52.d30) / (8700VAX - 2.52.d7)

Any ideas anyone?

billion_fan
Posts: 5266
Joined: Tue Jul 19, 2011 4:30 pm

Re: 3G/4G/LTE dongle not connecting with latest firmware

Post by billion_fan » Mon Aug 23, 2021 9:17 am

SPAU00 wrote:
Sun Aug 22, 2021 7:55 am
The Huawei e3276 4G LTE will not connect on 8900AX2400 & 8700VAX routers with the latest firmware (factory reset)

This dongle connects perfectly and reliably on the 2018 firmware (8900AX2400 - 2.52.d30) / (8700VAX - 2.52.d7)

Any ideas anyone?
I'll check with our engineers

billion_fan
Posts: 5266
Joined: Tue Jul 19, 2011 4:30 pm

Re: 3G/4G/LTE dongle not connecting with latest firmware

Post by billion_fan » Mon Aug 23, 2021 10:21 am

billion_fan wrote:
Mon Aug 23, 2021 9:17 am
SPAU00 wrote:
Sun Aug 22, 2021 7:55 am
The Huawei e3276 4G LTE will not connect on 8900AX2400 & 8700VAX routers with the latest firmware (factory reset)

This dongle connects perfectly and reliably on the 2018 firmware (8900AX2400 - 2.52.d30) / (8700VAX - 2.52.d7)

Any ideas anyone?
I'll check with our engineers
Are you able to capture the logs from the latest firmware version and 2.52.d30, so our engineers can compare the logs and see what the issue is.

You will need to set the logs to 'Debugging' mode first below are the steps

1. Login to the router
2. Click on 'Configuration >> System >> Configure Logs'
3. Change the 'Log Level and Display Level' to debugging
4. Click on 'Apply'
5. Insert the dongle, wait 3 minutes, save the system log to wordpad/notepad file
6. Label to the file with the firmware version
7. Send us both copies of the logs (one from the latest version and one from 2.52.d30)

Regarding the 8700VAX, this is not a UK model so I can't help on that. (you will have to check with your regional support team or email support@billion.com)

SPAU00
Posts: 24
Joined: Mon Oct 28, 2019 8:35 am

Re: 3G/4G/LTE dongle not connecting with latest firmware

Post by SPAU00 » Mon Aug 23, 2021 1:22 pm

billion_fan wrote:
Mon Aug 23, 2021 10:21 am
billion_fan wrote:
Mon Aug 23, 2021 9:17 am
SPAU00 wrote:
Sun Aug 22, 2021 7:55 am
The Huawei e3276 4G LTE will not connect on 8900AX2400 & 8700VAX routers with the latest firmware (factory reset)

This dongle connects perfectly and reliably on the 2018 firmware (8900AX2400 - 2.52.d30) / (8700VAX - 2.52.d7)

Any ideas anyone?
I'll check with our engineers
Are you able to capture the logs from the latest firmware version and 2.52.d30, so our engineers can compare the logs and see what the issue is.

You will need to set the logs to 'Debugging' mode first below are the steps

1. Login to the router
2. Click on 'Configuration >> System >> Configure Logs'
3. Change the 'Log Level and Display Level' to debugging
4. Click on 'Apply'
5. Insert the dongle, wait 3 minutes, save the system log to wordpad/notepad file
6. Label to the file with the firmware version
7. Send us both copies of the logs (one from the latest version and one from 2.52.d30)

Regarding the 8700VAX, this is not a UK model so I can't help on that. (you will have to check with your regional support team or email support@billion.com)
Hi mate,
I've attached the logs.
logs.zip
FYI, we get no response at this email address - support@firstint.com.au
You do not have the required permissions to view the files attached to this post.

billion_fan
Posts: 5266
Joined: Tue Jul 19, 2011 4:30 pm

Re: 3G/4G/LTE dongle not connecting with latest firmware

Post by billion_fan » Mon Aug 23, 2021 2:36 pm

SPAU00 wrote:
Mon Aug 23, 2021 1:22 pm
billion_fan wrote:
Mon Aug 23, 2021 10:21 am
billion_fan wrote:
Mon Aug 23, 2021 9:17 am


I'll check with our engineers
Are you able to capture the logs from the latest firmware version and 2.52.d30, so our engineers can compare the logs and see what the issue is.

You will need to set the logs to 'Debugging' mode first below are the steps

1. Login to the router
2. Click on 'Configuration >> System >> Configure Logs'
3. Change the 'Log Level and Display Level' to debugging
4. Click on 'Apply'
5. Insert the dongle, wait 3 minutes, save the system log to wordpad/notepad file
6. Label to the file with the firmware version
7. Send us both copies of the logs (one from the latest version and one from 2.52.d30)

Regarding the 8700VAX, this is not a UK model so I can't help on that. (you will have to check with your regional support team or email support@billion.com)
Hi mate,
I've attached the logs. logs.zip
FYI, we get no response at this email address - support@firstint.com.au
Thanks for the logs, I have forwarded them over to our engineers.

Regarding First International support, email support@billion.com and let them know you haven't received a reply from the local vendor, so you are requesting support directly.

SPAU00
Posts: 24
Joined: Mon Oct 28, 2019 8:35 am

Re: 3G/4G/LTE dongle not connecting with latest firmware

Post by SPAU00 » Thu Aug 26, 2021 8:58 am

billion_fan wrote:
Mon Aug 23, 2021 2:36 pm
SPAU00 wrote:
Mon Aug 23, 2021 1:22 pm
billion_fan wrote:
Mon Aug 23, 2021 10:21 am


Are you able to capture the logs from the latest firmware version and 2.52.d30, so our engineers can compare the logs and see what the issue is.

You will need to set the logs to 'Debugging' mode first below are the steps

1. Login to the router
2. Click on 'Configuration >> System >> Configure Logs'
3. Change the 'Log Level and Display Level' to debugging
4. Click on 'Apply'
5. Insert the dongle, wait 3 minutes, save the system log to wordpad/notepad file
6. Label to the file with the firmware version
7. Send us both copies of the logs (one from the latest version and one from 2.52.d30)

Regarding the 8700VAX, this is not a UK model so I can't help on that. (you will have to check with your regional support team or email support@billion.com)
Hi mate,
I've attached the logs. logs.zip
FYI, we get no response at this email address - support@firstint.com.au
Thanks for the logs, I have forwarded them over to our engineers.

Regarding First International support, email support@billion.com and let them know you haven't received a reply from the local vendor, so you are requesting support directly.
Thanks Pal!

billion_fan
Posts: 5266
Joined: Tue Jul 19, 2011 4:30 pm

Re: 3G/4G/LTE dongle not connecting with latest firmware

Post by billion_fan » Mon Sep 06, 2021 12:21 pm

SPAU00 wrote:
Thu Aug 26, 2021 8:58 am
billion_fan wrote:
Mon Aug 23, 2021 2:36 pm
SPAU00 wrote:
Mon Aug 23, 2021 1:22 pm


Hi mate,
I've attached the logs. logs.zip
FYI, we get no response at this email address - support@firstint.com.au
Thanks for the logs, I have forwarded them over to our engineers.

Regarding First International support, email support@billion.com and let them know you haven't received a reply from the local vendor, so you are requesting support directly.
Thanks Pal!
Can you let us know if the attached firmware works with the e3276

SPAU00
Posts: 24
Joined: Mon Oct 28, 2019 8:35 am

Re: 3G/4G/LTE dongle not connecting with latest firmware

Post by SPAU00 » Mon Sep 06, 2021 1:26 pm

billion_fan wrote:
Mon Sep 06, 2021 12:21 pm
SPAU00 wrote:
Thu Aug 26, 2021 8:58 am
billion_fan wrote:
Mon Aug 23, 2021 2:36 pm


Thanks for the logs, I have forwarded them over to our engineers.

Regarding First International support, email support@billion.com and let them know you haven't received a reply from the local vendor, so you are requesting support directly.
Thanks Pal!
Can you let us know if the attached firmware works with the e3276
Hi mate,
No go. I've attached the log.....
log.zip
You do not have the required permissions to view the files attached to this post.

billion_fan
Posts: 5266
Joined: Tue Jul 19, 2011 4:30 pm

Re: 3G/4G/LTE dongle not connecting with latest firmware

Post by billion_fan » Mon Sep 06, 2021 2:26 pm

I'll update our engineers

billion_fan
Posts: 5266
Joined: Tue Jul 19, 2011 4:30 pm

Re: 3G/4G/LTE dongle not connecting with latest firmware

Post by billion_fan » Tue Sep 07, 2021 11:52 am

SPAU00 wrote:
Mon Sep 06, 2021 1:26 pm
billion_fan wrote:
Mon Sep 06, 2021 12:21 pm
SPAU00 wrote:
Thu Aug 26, 2021 8:58 am


Thanks Pal!
Can you let us know if the attached firmware works with the e3276
Hi mate,
No go. I've attached the log.....log.zip
Our engineers are asking if you can change the log/display level to debugging, (Configuration >> System >> Configure Log)
Also try disabling the PPP option within the 3G/4G LTE WAN option as shown on the attached screen shot, if you still have issues please send a copy of your debugging logs.
You do not have the required permissions to view the files attached to this post.

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