3G/4G/LTE dongle not connecting with latest firmware

Discussions for BiPAC 8900 series: 8900AX-1600, 8900AX-2400, 8900X
SPAU00
Posts: 24
Joined: Mon Oct 28, 2019 8:35 am

Re: 3G/4G/LTE dongle not connecting with latest firmware

Post by SPAU00 » Tue Sep 07, 2021 12:15 pm

billion_fan wrote:
Tue Sep 07, 2021 11:52 am
SPAU00 wrote:
Mon Sep 06, 2021 1:26 pm
billion_fan wrote:
Mon Sep 06, 2021 12:21 pm


Can you let us know if the attached firmware works with the e3276
Hi mate,
No go. I've attached the log.....log.zip
Our engineers are asking if you can change the log/display level to debugging, (Configuration >> System >> Configure Log)
Also try disabling the PPP option within the 3G/4G LTE WAN option as shown on the attached screen shot, if you still have issues please send a copy of your debugging logs.
Debugging logs were enabled and the PPP option wasn't enabled. I'll attached another log with related screen shots....
log.zip
You do not have the required permissions to view the files attached to this post.

billion_fan
Posts: 5266
Joined: Tue Jul 19, 2011 4:30 pm

Re: 3G/4G/LTE dongle not connecting with latest firmware

Post by billion_fan » Tue Sep 07, 2021 12:40 pm

SPAU00 wrote:
Tue Sep 07, 2021 12:15 pm
billion_fan wrote:
Tue Sep 07, 2021 11:52 am
SPAU00 wrote:
Mon Sep 06, 2021 1:26 pm


Hi mate,
No go. I've attached the log.....log.zip
Our engineers are asking if you can change the log/display level to debugging, (Configuration >> System >> Configure Log)
Also try disabling the PPP option within the 3G/4G LTE WAN option as shown on the attached screen shot, if you still have issues please send a copy of your debugging logs.
Debugging logs were enabled and the PPP option wasn't enabled. I'll attached another log with related screen shots....log.zip
Thanks for that I will update the engineers again,

billion_fan
Posts: 5266
Joined: Tue Jul 19, 2011 4:30 pm

Re: 3G/4G/LTE dongle not connecting with latest firmware

Post by billion_fan » Mon Sep 13, 2021 9:26 am

billion_fan wrote:
Tue Sep 07, 2021 12:40 pm
SPAU00 wrote:
Tue Sep 07, 2021 12:15 pm
billion_fan wrote:
Tue Sep 07, 2021 11:52 am


Our engineers are asking if you can change the log/display level to debugging, (Configuration >> System >> Configure Log)
Also try disabling the PPP option within the 3G/4G LTE WAN option as shown on the attached screen shot, if you still have issues please send a copy of your debugging logs.
Debugging logs were enabled and the PPP option wasn't enabled. I'll attached another log with related screen shots....log.zip
Thanks for that I will update the engineers again,
Can you try the attached fw

SPAU00
Posts: 24
Joined: Mon Oct 28, 2019 8:35 am

Re: 3G/4G/LTE dongle not connecting with latest firmware

Post by SPAU00 » Mon Sep 13, 2021 12:10 pm

billion_fan wrote:
Mon Sep 13, 2021 9:26 am
billion_fan wrote:
Tue Sep 07, 2021 12:40 pm
SPAU00 wrote:
Tue Sep 07, 2021 12:15 pm


Debugging logs were enabled and the PPP option wasn't enabled. I'll attached another log with related screen shots....log.zip
Thanks for that I will update the engineers again,
Can you try the attached fw
Hi mate,
Same result. I've attached log and related screen shots...
log.zip
You do not have the required permissions to view the files attached to this post.

billion_fan
Posts: 5266
Joined: Tue Jul 19, 2011 4:30 pm

Re: 3G/4G/LTE dongle not connecting with latest firmware

Post by billion_fan » Mon Sep 13, 2021 12:16 pm

Ok thanks for the update, I will report back to our engineers

SPAU00
Posts: 24
Joined: Mon Oct 28, 2019 8:35 am

Re: 3G/4G/LTE dongle not connecting with latest firmware

Post by SPAU00 » Mon Sep 13, 2021 11:53 pm

billion_fan wrote:
Mon Sep 13, 2021 12:16 pm
Ok thanks for the update, I will report back to our engineers
Something else to note. On occasion there can be multiple instances of the 3G/4G LTE interface in the Interface Lists. I've manage to catch this happening and taken screenshots attached. This does not happen with the 2018 firmware so could possibly be related to this issue.
Screenshots.zip
You do not have the required permissions to view the files attached to this post.

billion_fan
Posts: 5266
Joined: Tue Jul 19, 2011 4:30 pm

Re: 3G/4G/LTE dongle not connecting with latest firmware

Post by billion_fan » Tue Sep 14, 2021 9:09 am

SPAU00 wrote:
Mon Sep 13, 2021 11:53 pm
billion_fan wrote:
Mon Sep 13, 2021 12:16 pm
Ok thanks for the update, I will report back to our engineers
Something else to note. On occasion there can be multiple instances of the 3G/4G LTE interface in the Interface Lists. I've manage to catch this happening and taken screenshots attached. This does not happen with the 2018 firmware so could possibly be related to this issue. Screenshots.zip
Our engineers have asked if you can enter your APN/Username/Password for your sim provider within the 3G/4G LTE section and see if it connects. (also move the 3G/4G LTE to the "Selected Default Gateway Interfaces" found under 'Advanced Setup >> Routing >> Default Gateway")

SPAU00
Posts: 24
Joined: Mon Oct 28, 2019 8:35 am

Re: 3G/4G/LTE dongle not connecting with latest firmware

Post by SPAU00 » Tue Sep 14, 2021 9:31 am

billion_fan wrote:
Tue Sep 14, 2021 9:09 am
SPAU00 wrote:
Mon Sep 13, 2021 11:53 pm
billion_fan wrote:
Mon Sep 13, 2021 12:16 pm
Ok thanks for the update, I will report back to our engineers
Something else to note. On occasion there can be multiple instances of the 3G/4G LTE interface in the Interface Lists. I've manage to catch this happening and taken screenshots attached. This does not happen with the 2018 firmware so could possibly be related to this issue. Screenshots.zip
Our engineers have asked if you can enter your APN/Username/Password for your sim provider within the 3G/4G LTE section and see if it connects. (also move the 3G/4G LTE to the "Selected Default Gateway Interfaces" found under 'Advanced Setup >> Routing >> Default Gateway")
There is only an APN so no Username/Password. It connects via account. In the 2018 firmware, it connects with no user settings entered whatsoever including APN. As for the Default Gateway and the latest screenshots, I realize the default gateway is empty. That shouldn't be possible hence the screenshot. There is no connection regardless. I'll do as you've asked and send through another log :)

SPAU00
Posts: 24
Joined: Mon Oct 28, 2019 8:35 am

Re: 3G/4G/LTE dongle not connecting with latest firmware

Post by SPAU00 » Tue Sep 14, 2021 10:10 am

SPAU00 wrote:
Tue Sep 14, 2021 9:31 am
billion_fan wrote:
Tue Sep 14, 2021 9:09 am
SPAU00 wrote:
Mon Sep 13, 2021 11:53 pm


Something else to note. On occasion there can be multiple instances of the 3G/4G LTE interface in the Interface Lists. I've manage to catch this happening and taken screenshots attached. This does not happen with the 2018 firmware so could possibly be related to this issue. Screenshots.zip
Our engineers have asked if you can enter your APN/Username/Password for your sim provider within the 3G/4G LTE section and see if it connects. (also move the 3G/4G LTE to the "Selected Default Gateway Interfaces" found under 'Advanced Setup >> Routing >> Default Gateway")
There is only an APN so no Username/Password. It connects via account. In the 2018 firmware, it connects with no user settings entered whatsoever including APN. As for the Default Gateway and the latest screenshots, I realize the default gateway is empty. That shouldn't be possible hence the screenshot. There is no connection regardless. I'll do as you've asked and send through another log :)
Hi mate,
Log and related screenshots attached....
log.zip
You do not have the required permissions to view the files attached to this post.

billion_fan
Posts: 5266
Joined: Tue Jul 19, 2011 4:30 pm

Re: 3G/4G/LTE dongle not connecting with latest firmware

Post by billion_fan » Tue Sep 14, 2021 10:25 am

Thanks for the info, I'll update our engineers and get back to you

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