3G/4G/LTE dongle not connecting with latest firmware

Discussions for BiPAC 8900 series: 8900AX-1600, 8900AX-2400, 8900X
billion_fan
Posts: 5266
Joined: Tue Jul 19, 2011 4:30 pm

Re: 3G/4G/LTE dongle not connecting with latest firmware

Post by billion_fan » Fri Sep 17, 2021 9:25 am

billion_fan wrote:
Tue Sep 14, 2021 10:25 am
Thanks for the info, I'll update our engineers and get back to you
Here are the next steps requested form our engineers

1.Is the dongle Huawei e3276 support AU Band ? (I assume yes)



Then please do below some testing :

Test1: If it is supported, Please do the dongle reset to default --> Then downgrade to 2.52.d30

Test2: If dongle works on 2.52.d30, Please upgrade FW to Zcomax8900AX2400_2.52.d45j_e3276_2.afw and test again.

Test3: If Test 1 and Test 2 both failed, Please upgrade the latest new test FW = Zcomax8900AX2400_2.52.d45j_e3276_3.afw and test again.

SPAU00
Posts: 24
Joined: Mon Oct 28, 2019 8:35 am

Re: 3G/4G/LTE dongle not connecting with latest firmware

Post by SPAU00 » Fri Sep 17, 2021 9:49 am

billion_fan wrote:
Fri Sep 17, 2021 9:25 am
billion_fan wrote:
Tue Sep 14, 2021 10:25 am
Thanks for the info, I'll update our engineers and get back to you
Here are the next steps requested form our engineers

1.Is the dongle Huawei e3276 support AU Band ? (I assume yes)



Then please do below some testing :

Test1: If it is supported, Please do the dongle reset to default --> Then downgrade to 2.52.d30

Test2: If dongle works on 2.52.d30, Please upgrade FW to Zcomax8900AX2400_2.52.d45j_e3276_2.afw and test again.

Test3: If Test 1 and Test 2 both failed, Please upgrade the latest new test FW = Zcomax8900AX2400_2.52.d45j_e3276_3.afw and test again.
Hi mate,
Not sure what you've written there unless I've missed something. The dongle works on 2.52.d30 as it should, thought this was clear to you. You have the log for this. Any other firmware fails and you have logs. So let me know what you want me to do? :)

billion_fan
Posts: 5266
Joined: Tue Jul 19, 2011 4:30 pm

Re: 3G/4G/LTE dongle not connecting with latest firmware

Post by billion_fan » Fri Sep 17, 2021 9:55 am

SPAU00 wrote:
Fri Sep 17, 2021 9:49 am
billion_fan wrote:
Fri Sep 17, 2021 9:25 am
billion_fan wrote:
Tue Sep 14, 2021 10:25 am
Thanks for the info, I'll update our engineers and get back to you
Here are the next steps requested form our engineers

1.Is the dongle Huawei e3276 support AU Band ? (I assume yes)



Then please do below some testing :

Test1: If it is supported, Please do the dongle reset to default --> Then downgrade to 2.52.d30

Test2: If dongle works on 2.52.d30, Please upgrade FW to Zcomax8900AX2400_2.52.d45j_e3276_2.afw and test again.

Test3: If Test 1 and Test 2 both failed, Please upgrade the latest new test FW = Zcomax8900AX2400_2.52.d45j_e3276_3.afw and test again.
Hi mate,
Not sure what you've written there unless I've missed something. The dongle works on 2.52.d30 as it should, thought this was clear to you. You have the log for this. Any other firmware fails and you have logs. So let me know what you want me to do? :)
Our engineers are asking you to run tests once the dongle is reset back to factory default settings, then test the older firmware (I assume this will work), then e3276_2, (I assume this will not work) then finally test the latest e3276_3

Or you can test e3276_3 and see if it works lol

SPAU00
Posts: 24
Joined: Mon Oct 28, 2019 8:35 am

Re: 3G/4G/LTE dongle not connecting with latest firmware

Post by SPAU00 » Fri Sep 17, 2021 11:26 am

billion_fan wrote:
Fri Sep 17, 2021 9:55 am
SPAU00 wrote:
Fri Sep 17, 2021 9:49 am
billion_fan wrote:
Fri Sep 17, 2021 9:25 am


Here are the next steps requested form our engineers

1.Is the dongle Huawei e3276 support AU Band ? (I assume yes)



Then please do below some testing :

Test1: If it is supported, Please do the dongle reset to default --> Then downgrade to 2.52.d30

Test2: If dongle works on 2.52.d30, Please upgrade FW to Zcomax8900AX2400_2.52.d45j_e3276_2.afw and test again.

Test3: If Test 1 and Test 2 both failed, Please upgrade the latest new test FW = Zcomax8900AX2400_2.52.d45j_e3276_3.afw and test again.
Hi mate,
Not sure what you've written there unless I've missed something. The dongle works on 2.52.d30 as it should, thought this was clear to you. You have the log for this. Any other firmware fails and you have logs. So let me know what you want me to do? :)
Our engineers are asking you to run tests once the dongle is reset back to factory default settings, then test the older firmware (I assume this will work), then e3276_2, (I assume this will not work) then finally test the latest e3276_3

Or you can test e3276_3 and see if it works lol
Hi mate,
logs and related screenshots attached.
logs.zip
You do not have the required permissions to view the files attached to this post.

billion_fan
Posts: 5266
Joined: Tue Jul 19, 2011 4:30 pm

Re: 3G/4G/LTE dongle not connecting with latest firmware

Post by billion_fan » Fri Sep 17, 2021 11:45 am

SPAU00 wrote:
Fri Sep 17, 2021 11:26 am
billion_fan wrote:
Fri Sep 17, 2021 9:55 am
SPAU00 wrote:
Fri Sep 17, 2021 9:49 am


Hi mate,
Not sure what you've written there unless I've missed something. The dongle works on 2.52.d30 as it should, thought this was clear to you. You have the log for this. Any other firmware fails and you have logs. So let me know what you want me to do? :)
Our engineers are asking you to run tests once the dongle is reset back to factory default settings, then test the older firmware (I assume this will work), then e3276_2, (I assume this will not work) then finally test the latest e3276_3

Or you can test e3276_3 and see if it works lol
Hi mate,
logs and related screenshots attached.logs.zip
I'll follow up with our engineers

billion_fan
Posts: 5266
Joined: Tue Jul 19, 2011 4:30 pm

Re: 3G/4G/LTE dongle not connecting with latest firmware

Post by billion_fan » Wed Sep 22, 2021 9:42 am

billion_fan wrote:
Fri Sep 17, 2021 11:45 am
SPAU00 wrote:
Fri Sep 17, 2021 11:26 am
billion_fan wrote:
Fri Sep 17, 2021 9:55 am


Our engineers are asking you to run tests once the dongle is reset back to factory default settings, then test the older firmware (I assume this will work), then e3276_2, (I assume this will not work) then finally test the latest e3276_3

Or you can test e3276_3 and see if it works lol
Hi mate,
logs and related screenshots attached.logs.zip
I'll follow up with our engineers
Our engineers are asking if it is a E3276h-135 ? or other series ?

Also please try the attached firmware
You do not have the required permissions to view the files attached to this post.

SPAU00
Posts: 24
Joined: Mon Oct 28, 2019 8:35 am

Re: 3G/4G/LTE dongle not connecting with latest firmware

Post by SPAU00 » Wed Sep 22, 2021 10:34 am

billion_fan wrote:
Wed Sep 22, 2021 9:42 am
billion_fan wrote:
Fri Sep 17, 2021 11:45 am
SPAU00 wrote:
Fri Sep 17, 2021 11:26 am


Hi mate,
logs and related screenshots attached.logs.zip
I'll follow up with our engineers
Our engineers are asking if it is a E3276h-135 ? or other series ?

Also please try the attached firmware
Hi mate,
Success! Attached log and related screen shots.
log.zip
Let me know next step or can we use this firmware for Australian units. Also, we have 8700VAX units with same issue. How do we go about updating the firmware for these units or will this just now happen?
You do not have the required permissions to view the files attached to this post.

billion_fan
Posts: 5266
Joined: Tue Jul 19, 2011 4:30 pm

Re: 3G/4G/LTE dongle not connecting with latest firmware

Post by billion_fan » Fri Sep 24, 2021 9:29 am

SPAU00 wrote:
Wed Sep 22, 2021 10:34 am
billion_fan wrote:
Wed Sep 22, 2021 9:42 am
billion_fan wrote:
Fri Sep 17, 2021 11:45 am


I'll follow up with our engineers
Our engineers are asking if it is a E3276h-135 ? or other series ?

Also please try the attached firmware
Hi mate,
Success! Attached log and related screen shots.log.zip
Let me know next step or can we use this firmware for Australian units. Also, we have 8700VAX units with same issue. How do we go about updating the firmware for these units or will this just now happen?
Thanks for the update I will check with our engineers regarding AU releases.

billion_fan
Posts: 5266
Joined: Tue Jul 19, 2011 4:30 pm

Re: 3G/4G/LTE dongle not connecting with latest firmware

Post by billion_fan » Mon Sep 27, 2021 10:00 am

billion_fan wrote:
Fri Sep 24, 2021 9:29 am
SPAU00 wrote:
Wed Sep 22, 2021 10:34 am
billion_fan wrote:
Wed Sep 22, 2021 9:42 am


Our engineers are asking if it is a E3276h-135 ? or other series ?

Also please try the attached firmware
Hi mate,
Success! Attached log and related screen shots.log.zip
Let me know next step or can we use this firmware for Australian units. Also, we have 8700VAX units with same issue. How do we go about updating the firmware for these units or will this just now happen?
Thanks for the update I will check with our engineers regarding AU releases.

> AU Firmware for 8900AX-2400: Engineers will merge the fix fw into that path coding.
> AU Firmware for 8700VAX: Different series, Engineer will release test fw for customer testing.

SPAU00
Posts: 24
Joined: Mon Oct 28, 2019 8:35 am

Re: 3G/4G/LTE dongle not connecting with latest firmware

Post by SPAU00 » Mon Sep 27, 2021 10:13 am

billion_fan wrote:
Mon Sep 27, 2021 10:00 am
billion_fan wrote:
Fri Sep 24, 2021 9:29 am
SPAU00 wrote:
Wed Sep 22, 2021 10:34 am


Hi mate,
Success! Attached log and related screen shots.log.zip
Let me know next step or can we use this firmware for Australian units. Also, we have 8700VAX units with same issue. How do we go about updating the firmware for these units or will this just now happen?
Thanks for the update I will check with our engineers regarding AU releases.

> AU Firmware for 8900AX-2400: Engineers will merge the fix fw into that path coding.
> AU Firmware for 8700VAX: Different series, Engineer will release test fw for customer testing.
Cool, I'll test when made available.

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