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Re: 3G/4G/LTE dongle not connecting with latest firmware

Posted: Tue Sep 07, 2021 12:15 pm
by SPAU00
billion_fan wrote:
Tue Sep 07, 2021 11:52 am
SPAU00 wrote:
Mon Sep 06, 2021 1:26 pm
billion_fan wrote:
Mon Sep 06, 2021 12:21 pm


Can you let us know if the attached firmware works with the e3276
Hi mate,
No go. I've attached the log.....log.zip
Our engineers are asking if you can change the log/display level to debugging, (Configuration >> System >> Configure Log)
Also try disabling the PPP option within the 3G/4G LTE WAN option as shown on the attached screen shot, if you still have issues please send a copy of your debugging logs.
Debugging logs were enabled and the PPP option wasn't enabled. I'll attached another log with related screen shots....
log.zip

Re: 3G/4G/LTE dongle not connecting with latest firmware

Posted: Tue Sep 07, 2021 12:40 pm
by billion_fan
SPAU00 wrote:
Tue Sep 07, 2021 12:15 pm
billion_fan wrote:
Tue Sep 07, 2021 11:52 am
SPAU00 wrote:
Mon Sep 06, 2021 1:26 pm


Hi mate,
No go. I've attached the log.....log.zip
Our engineers are asking if you can change the log/display level to debugging, (Configuration >> System >> Configure Log)
Also try disabling the PPP option within the 3G/4G LTE WAN option as shown on the attached screen shot, if you still have issues please send a copy of your debugging logs.
Debugging logs were enabled and the PPP option wasn't enabled. I'll attached another log with related screen shots....log.zip
Thanks for that I will update the engineers again,

Re: 3G/4G/LTE dongle not connecting with latest firmware

Posted: Mon Sep 13, 2021 9:26 am
by billion_fan
billion_fan wrote:
Tue Sep 07, 2021 12:40 pm
SPAU00 wrote:
Tue Sep 07, 2021 12:15 pm
billion_fan wrote:
Tue Sep 07, 2021 11:52 am


Our engineers are asking if you can change the log/display level to debugging, (Configuration >> System >> Configure Log)
Also try disabling the PPP option within the 3G/4G LTE WAN option as shown on the attached screen shot, if you still have issues please send a copy of your debugging logs.
Debugging logs were enabled and the PPP option wasn't enabled. I'll attached another log with related screen shots....log.zip
Thanks for that I will update the engineers again,
Can you try the attached fw

Re: 3G/4G/LTE dongle not connecting with latest firmware

Posted: Mon Sep 13, 2021 12:10 pm
by SPAU00
billion_fan wrote:
Mon Sep 13, 2021 9:26 am
billion_fan wrote:
Tue Sep 07, 2021 12:40 pm
SPAU00 wrote:
Tue Sep 07, 2021 12:15 pm


Debugging logs were enabled and the PPP option wasn't enabled. I'll attached another log with related screen shots....log.zip
Thanks for that I will update the engineers again,
Can you try the attached fw
Hi mate,
Same result. I've attached log and related screen shots...
log.zip

Re: 3G/4G/LTE dongle not connecting with latest firmware

Posted: Mon Sep 13, 2021 12:16 pm
by billion_fan
Ok thanks for the update, I will report back to our engineers

Re: 3G/4G/LTE dongle not connecting with latest firmware

Posted: Mon Sep 13, 2021 11:53 pm
by SPAU00
billion_fan wrote:
Mon Sep 13, 2021 12:16 pm
Ok thanks for the update, I will report back to our engineers
Something else to note. On occasion there can be multiple instances of the 3G/4G LTE interface in the Interface Lists. I've manage to catch this happening and taken screenshots attached. This does not happen with the 2018 firmware so could possibly be related to this issue.
Screenshots.zip

Re: 3G/4G/LTE dongle not connecting with latest firmware

Posted: Tue Sep 14, 2021 9:09 am
by billion_fan
SPAU00 wrote:
Mon Sep 13, 2021 11:53 pm
billion_fan wrote:
Mon Sep 13, 2021 12:16 pm
Ok thanks for the update, I will report back to our engineers
Something else to note. On occasion there can be multiple instances of the 3G/4G LTE interface in the Interface Lists. I've manage to catch this happening and taken screenshots attached. This does not happen with the 2018 firmware so could possibly be related to this issue. Screenshots.zip
Our engineers have asked if you can enter your APN/Username/Password for your sim provider within the 3G/4G LTE section and see if it connects. (also move the 3G/4G LTE to the "Selected Default Gateway Interfaces" found under 'Advanced Setup >> Routing >> Default Gateway")

Re: 3G/4G/LTE dongle not connecting with latest firmware

Posted: Tue Sep 14, 2021 9:31 am
by SPAU00
billion_fan wrote:
Tue Sep 14, 2021 9:09 am
SPAU00 wrote:
Mon Sep 13, 2021 11:53 pm
billion_fan wrote:
Mon Sep 13, 2021 12:16 pm
Ok thanks for the update, I will report back to our engineers
Something else to note. On occasion there can be multiple instances of the 3G/4G LTE interface in the Interface Lists. I've manage to catch this happening and taken screenshots attached. This does not happen with the 2018 firmware so could possibly be related to this issue. Screenshots.zip
Our engineers have asked if you can enter your APN/Username/Password for your sim provider within the 3G/4G LTE section and see if it connects. (also move the 3G/4G LTE to the "Selected Default Gateway Interfaces" found under 'Advanced Setup >> Routing >> Default Gateway")
There is only an APN so no Username/Password. It connects via account. In the 2018 firmware, it connects with no user settings entered whatsoever including APN. As for the Default Gateway and the latest screenshots, I realize the default gateway is empty. That shouldn't be possible hence the screenshot. There is no connection regardless. I'll do as you've asked and send through another log :)

Re: 3G/4G/LTE dongle not connecting with latest firmware

Posted: Tue Sep 14, 2021 10:10 am
by SPAU00
SPAU00 wrote:
Tue Sep 14, 2021 9:31 am
billion_fan wrote:
Tue Sep 14, 2021 9:09 am
SPAU00 wrote:
Mon Sep 13, 2021 11:53 pm


Something else to note. On occasion there can be multiple instances of the 3G/4G LTE interface in the Interface Lists. I've manage to catch this happening and taken screenshots attached. This does not happen with the 2018 firmware so could possibly be related to this issue. Screenshots.zip
Our engineers have asked if you can enter your APN/Username/Password for your sim provider within the 3G/4G LTE section and see if it connects. (also move the 3G/4G LTE to the "Selected Default Gateway Interfaces" found under 'Advanced Setup >> Routing >> Default Gateway")
There is only an APN so no Username/Password. It connects via account. In the 2018 firmware, it connects with no user settings entered whatsoever including APN. As for the Default Gateway and the latest screenshots, I realize the default gateway is empty. That shouldn't be possible hence the screenshot. There is no connection regardless. I'll do as you've asked and send through another log :)
Hi mate,
Log and related screenshots attached....
log.zip

Re: 3G/4G/LTE dongle not connecting with latest firmware

Posted: Tue Sep 14, 2021 10:25 am
by billion_fan
Thanks for the info, I'll update our engineers and get back to you