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Re: 3G/4G/LTE dongle not connecting with latest firmware

Posted: Fri Sep 17, 2021 9:25 am
by billion_fan
billion_fan wrote:
Tue Sep 14, 2021 10:25 am
Thanks for the info, I'll update our engineers and get back to you
Here are the next steps requested form our engineers

1.Is the dongle Huawei e3276 support AU Band ? (I assume yes)



Then please do below some testing :

Test1: If it is supported, Please do the dongle reset to default --> Then downgrade to 2.52.d30

Test2: If dongle works on 2.52.d30, Please upgrade FW to Zcomax8900AX2400_2.52.d45j_e3276_2.afw and test again.

Test3: If Test 1 and Test 2 both failed, Please upgrade the latest new test FW = Zcomax8900AX2400_2.52.d45j_e3276_3.afw and test again.

Re: 3G/4G/LTE dongle not connecting with latest firmware

Posted: Fri Sep 17, 2021 9:49 am
by SPAU00
billion_fan wrote:
Fri Sep 17, 2021 9:25 am
billion_fan wrote:
Tue Sep 14, 2021 10:25 am
Thanks for the info, I'll update our engineers and get back to you
Here are the next steps requested form our engineers

1.Is the dongle Huawei e3276 support AU Band ? (I assume yes)



Then please do below some testing :

Test1: If it is supported, Please do the dongle reset to default --> Then downgrade to 2.52.d30

Test2: If dongle works on 2.52.d30, Please upgrade FW to Zcomax8900AX2400_2.52.d45j_e3276_2.afw and test again.

Test3: If Test 1 and Test 2 both failed, Please upgrade the latest new test FW = Zcomax8900AX2400_2.52.d45j_e3276_3.afw and test again.
Hi mate,
Not sure what you've written there unless I've missed something. The dongle works on 2.52.d30 as it should, thought this was clear to you. You have the log for this. Any other firmware fails and you have logs. So let me know what you want me to do? :)

Re: 3G/4G/LTE dongle not connecting with latest firmware

Posted: Fri Sep 17, 2021 9:55 am
by billion_fan
SPAU00 wrote:
Fri Sep 17, 2021 9:49 am
billion_fan wrote:
Fri Sep 17, 2021 9:25 am
billion_fan wrote:
Tue Sep 14, 2021 10:25 am
Thanks for the info, I'll update our engineers and get back to you
Here are the next steps requested form our engineers

1.Is the dongle Huawei e3276 support AU Band ? (I assume yes)



Then please do below some testing :

Test1: If it is supported, Please do the dongle reset to default --> Then downgrade to 2.52.d30

Test2: If dongle works on 2.52.d30, Please upgrade FW to Zcomax8900AX2400_2.52.d45j_e3276_2.afw and test again.

Test3: If Test 1 and Test 2 both failed, Please upgrade the latest new test FW = Zcomax8900AX2400_2.52.d45j_e3276_3.afw and test again.
Hi mate,
Not sure what you've written there unless I've missed something. The dongle works on 2.52.d30 as it should, thought this was clear to you. You have the log for this. Any other firmware fails and you have logs. So let me know what you want me to do? :)
Our engineers are asking you to run tests once the dongle is reset back to factory default settings, then test the older firmware (I assume this will work), then e3276_2, (I assume this will not work) then finally test the latest e3276_3

Or you can test e3276_3 and see if it works lol

Re: 3G/4G/LTE dongle not connecting with latest firmware

Posted: Fri Sep 17, 2021 11:26 am
by SPAU00
billion_fan wrote:
Fri Sep 17, 2021 9:55 am
SPAU00 wrote:
Fri Sep 17, 2021 9:49 am
billion_fan wrote:
Fri Sep 17, 2021 9:25 am


Here are the next steps requested form our engineers

1.Is the dongle Huawei e3276 support AU Band ? (I assume yes)



Then please do below some testing :

Test1: If it is supported, Please do the dongle reset to default --> Then downgrade to 2.52.d30

Test2: If dongle works on 2.52.d30, Please upgrade FW to Zcomax8900AX2400_2.52.d45j_e3276_2.afw and test again.

Test3: If Test 1 and Test 2 both failed, Please upgrade the latest new test FW = Zcomax8900AX2400_2.52.d45j_e3276_3.afw and test again.
Hi mate,
Not sure what you've written there unless I've missed something. The dongle works on 2.52.d30 as it should, thought this was clear to you. You have the log for this. Any other firmware fails and you have logs. So let me know what you want me to do? :)
Our engineers are asking you to run tests once the dongle is reset back to factory default settings, then test the older firmware (I assume this will work), then e3276_2, (I assume this will not work) then finally test the latest e3276_3

Or you can test e3276_3 and see if it works lol
Hi mate,
logs and related screenshots attached.
logs.zip

Re: 3G/4G/LTE dongle not connecting with latest firmware

Posted: Fri Sep 17, 2021 11:45 am
by billion_fan
SPAU00 wrote:
Fri Sep 17, 2021 11:26 am
billion_fan wrote:
Fri Sep 17, 2021 9:55 am
SPAU00 wrote:
Fri Sep 17, 2021 9:49 am


Hi mate,
Not sure what you've written there unless I've missed something. The dongle works on 2.52.d30 as it should, thought this was clear to you. You have the log for this. Any other firmware fails and you have logs. So let me know what you want me to do? :)
Our engineers are asking you to run tests once the dongle is reset back to factory default settings, then test the older firmware (I assume this will work), then e3276_2, (I assume this will not work) then finally test the latest e3276_3

Or you can test e3276_3 and see if it works lol
Hi mate,
logs and related screenshots attached.logs.zip
I'll follow up with our engineers

Re: 3G/4G/LTE dongle not connecting with latest firmware

Posted: Wed Sep 22, 2021 9:42 am
by billion_fan
billion_fan wrote:
Fri Sep 17, 2021 11:45 am
SPAU00 wrote:
Fri Sep 17, 2021 11:26 am
billion_fan wrote:
Fri Sep 17, 2021 9:55 am


Our engineers are asking you to run tests once the dongle is reset back to factory default settings, then test the older firmware (I assume this will work), then e3276_2, (I assume this will not work) then finally test the latest e3276_3

Or you can test e3276_3 and see if it works lol
Hi mate,
logs and related screenshots attached.logs.zip
I'll follow up with our engineers
Our engineers are asking if it is a E3276h-135 ? or other series ?

Also please try the attached firmware

Re: 3G/4G/LTE dongle not connecting with latest firmware

Posted: Wed Sep 22, 2021 10:34 am
by SPAU00
billion_fan wrote:
Wed Sep 22, 2021 9:42 am
billion_fan wrote:
Fri Sep 17, 2021 11:45 am
SPAU00 wrote:
Fri Sep 17, 2021 11:26 am


Hi mate,
logs and related screenshots attached.logs.zip
I'll follow up with our engineers
Our engineers are asking if it is a E3276h-135 ? or other series ?

Also please try the attached firmware
Hi mate,
Success! Attached log and related screen shots.
log.zip
Let me know next step or can we use this firmware for Australian units. Also, we have 8700VAX units with same issue. How do we go about updating the firmware for these units or will this just now happen?

Re: 3G/4G/LTE dongle not connecting with latest firmware

Posted: Fri Sep 24, 2021 9:29 am
by billion_fan
SPAU00 wrote:
Wed Sep 22, 2021 10:34 am
billion_fan wrote:
Wed Sep 22, 2021 9:42 am
billion_fan wrote:
Fri Sep 17, 2021 11:45 am


I'll follow up with our engineers
Our engineers are asking if it is a E3276h-135 ? or other series ?

Also please try the attached firmware
Hi mate,
Success! Attached log and related screen shots.log.zip
Let me know next step or can we use this firmware for Australian units. Also, we have 8700VAX units with same issue. How do we go about updating the firmware for these units or will this just now happen?
Thanks for the update I will check with our engineers regarding AU releases.

Re: 3G/4G/LTE dongle not connecting with latest firmware

Posted: Mon Sep 27, 2021 10:00 am
by billion_fan
billion_fan wrote:
Fri Sep 24, 2021 9:29 am
SPAU00 wrote:
Wed Sep 22, 2021 10:34 am
billion_fan wrote:
Wed Sep 22, 2021 9:42 am


Our engineers are asking if it is a E3276h-135 ? or other series ?

Also please try the attached firmware
Hi mate,
Success! Attached log and related screen shots.log.zip
Let me know next step or can we use this firmware for Australian units. Also, we have 8700VAX units with same issue. How do we go about updating the firmware for these units or will this just now happen?
Thanks for the update I will check with our engineers regarding AU releases.

> AU Firmware for 8900AX-2400: Engineers will merge the fix fw into that path coding.
> AU Firmware for 8700VAX: Different series, Engineer will release test fw for customer testing.

Re: 3G/4G/LTE dongle not connecting with latest firmware

Posted: Mon Sep 27, 2021 10:13 am
by SPAU00
billion_fan wrote:
Mon Sep 27, 2021 10:00 am
billion_fan wrote:
Fri Sep 24, 2021 9:29 am
SPAU00 wrote:
Wed Sep 22, 2021 10:34 am


Hi mate,
Success! Attached log and related screen shots.log.zip
Let me know next step or can we use this firmware for Australian units. Also, we have 8700VAX units with same issue. How do we go about updating the firmware for these units or will this just now happen?
Thanks for the update I will check with our engineers regarding AU releases.

> AU Firmware for 8900AX-2400: Engineers will merge the fix fw into that path coding.
> AU Firmware for 8700VAX: Different series, Engineer will release test fw for customer testing.
Cool, I'll test when made available.