Rear aerial issues

Discussions for BiPAC 8900 series: 8900AX-1600, 8900AX-2400, 8900X
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Dambus
Posts: 3
Joined: Wed Feb 07, 2018 3:42 pm

Rear aerial issues

Post by Dambus » Thu Jun 04, 2020 2:33 pm

Despite being really careful the plastic aerial support seems to have become very brittle and broken at the pin when being moved to clean. Does anyone know if replacement part is available and repair possible? Thanks.

billion_fan
Posts: 5298
Joined: Tue Jul 19, 2011 4:30 pm

Re: Rear aerial issues

Post by billion_fan » Fri Jun 05, 2020 9:48 am

Dambus wrote:
Thu Jun 04, 2020 2:33 pm
Despite being really careful the plastic aerial support seems to have become very brittle and broken at the pin when being moved to clean. Does anyone know if replacement part is available and repair possible? Thanks.
Submit a ticket here http://www.billion.uk.com/esupport/inde ... ets/Submit

Please provide the serial number when submitting the ticket (so I can check the warranty period) and also let me know which antenna that has broken (eg back left, forward right etc)

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