Billion UK Forum

SPAU00 wrote: ↑Sun Aug 22, 2021 7:55 am The Huawei e3276 4G LTE will not connect on 8900AX2400 & 8700VAX routers with the latest firmware (factory reset)

This dongle connects perfectly and reliably on the 2018 firmware (8900AX2400 - 2.52.d30) / (8700VAX - 2.52.d7)

Any ideas anyone?

billion_fan wrote: ↑Mon Aug 23, 2021 9:17 am

SPAU00 wrote: ↑Sun Aug 22, 2021 7:55 am The Huawei e3276 4G LTE will not connect on 8900AX2400 & 8700VAX routers with the latest firmware (factory reset)

This dongle connects perfectly and reliably on the 2018 firmware (8900AX2400 - 2.52.d30) / (8700VAX - 2.52.d7)

Any ideas anyone?

I'll check with our engineers

billion_fan wrote: ↑Mon Aug 23, 2021 10:21 am

billion_fan wrote: ↑Mon Aug 23, 2021 9:17 am

SPAU00 wrote: ↑Sun Aug 22, 2021 7:55 am The Huawei e3276 4G LTE will not connect on 8900AX2400 & 8700VAX routers with the latest firmware (factory reset)

This dongle connects perfectly and reliably on the 2018 firmware (8900AX2400 - 2.52.d30) / (8700VAX - 2.52.d7)

Any ideas anyone?

I'll check with our engineers

Are you able to capture the logs from the latest firmware version and 2.52.d30, so our engineers can compare the logs and see what the issue is.

You will need to set the logs to 'Debugging' mode first below are the steps

1. Login to the router
2. Click on 'Configuration >> System >> Configure Logs'
3. Change the 'Log Level and Display Level' to debugging
4. Click on 'Apply'
5. Insert the dongle, wait 3 minutes, save the system log to wordpad/notepad file
6. Label to the file with the firmware version
7. Send us both copies of the logs (one from the latest version and one from 2.52.d30)

Regarding the 8700VAX, this is not a UK model so I can't help on that. (you will have to check with your regional support team or email support@billion.com)

SPAU00 wrote: ↑Mon Aug 23, 2021 1:22 pm

billion_fan wrote: ↑Mon Aug 23, 2021 10:21 am

billion_fan wrote: ↑Mon Aug 23, 2021 9:17 am

I'll check with our engineers

Are you able to capture the logs from the latest firmware version and 2.52.d30, so our engineers can compare the logs and see what the issue is.

You will need to set the logs to 'Debugging' mode first below are the steps

1. Login to the router
2. Click on 'Configuration >> System >> Configure Logs'
3. Change the 'Log Level and Display Level' to debugging
4. Click on 'Apply'
5. Insert the dongle, wait 3 minutes, save the system log to wordpad/notepad file
6. Label to the file with the firmware version
7. Send us both copies of the logs (one from the latest version and one from 2.52.d30)

Regarding the 8700VAX, this is not a UK model so I can't help on that. (you will have to check with your regional support team or email support@billion.com)

Hi mate,
I've attached the logs. logs.zip
FYI, we get no response at this email address - support@firstint.com.au

billion_fan wrote: ↑Mon Aug 23, 2021 2:36 pm

SPAU00 wrote: ↑Mon Aug 23, 2021 1:22 pm

billion_fan wrote: ↑Mon Aug 23, 2021 10:21 am

Are you able to capture the logs from the latest firmware version and 2.52.d30, so our engineers can compare the logs and see what the issue is.

You will need to set the logs to 'Debugging' mode first below are the steps

1. Login to the router
2. Click on 'Configuration >> System >> Configure Logs'
3. Change the 'Log Level and Display Level' to debugging
4. Click on 'Apply'
5. Insert the dongle, wait 3 minutes, save the system log to wordpad/notepad file
6. Label to the file with the firmware version
7. Send us both copies of the logs (one from the latest version and one from 2.52.d30)

Regarding the 8700VAX, this is not a UK model so I can't help on that. (you will have to check with your regional support team or email support@billion.com)

Hi mate,
I've attached the logs. logs.zip
FYI, we get no response at this email address - support@firstint.com.au

Thanks for the logs, I have forwarded them over to our engineers.

Regarding First International support, email support@billion.com and let them know you haven't received a reply from the local vendor, so you are requesting support directly.

SPAU00 wrote: ↑Thu Aug 26, 2021 8:58 am

billion_fan wrote: ↑Mon Aug 23, 2021 2:36 pm

SPAU00 wrote: ↑Mon Aug 23, 2021 1:22 pm

Hi mate,
I've attached the logs. logs.zip
FYI, we get no response at this email address - support@firstint.com.au

Thanks for the logs, I have forwarded them over to our engineers.

Regarding First International support, email support@billion.com and let them know you haven't received a reply from the local vendor, so you are requesting support directly.

Thanks Pal!

billion_fan wrote: ↑Mon Sep 06, 2021 12:21 pm

SPAU00 wrote: ↑Thu Aug 26, 2021 8:58 am

billion_fan wrote: ↑Mon Aug 23, 2021 2:36 pm

Thanks for the logs, I have forwarded them over to our engineers.

Regarding First International support, email support@billion.com and let them know you haven't received a reply from the local vendor, so you are requesting support directly.

Thanks Pal!

Can you let us know if the attached firmware works with the e3276

SPAU00 wrote: ↑Mon Sep 06, 2021 1:26 pm

billion_fan wrote: ↑Mon Sep 06, 2021 12:21 pm

SPAU00 wrote: ↑Thu Aug 26, 2021 8:58 am

Thanks Pal!

Can you let us know if the attached firmware works with the e3276

Hi mate,
No go. I've attached the log.....log.zip