Sky broadband issues

[Andreasaravis1984]

Hi.

I bought a billion 7800n after doing a lot of research on the best router to swap in place of the crapy sky sr102 router.

I've managed to get my username and password off the sky router and I've set up my billion router as per the instructions found online.

It works for 5 mins then doesn't work at all. Even if i unplug it and plug it in it never seems to work with my sky broadband.

I'm thinking about getting rid of the billion router and sticking to the sky modem as I'm starting to think that I cannot use anything else.

Please someone help...

[billion_fan]

Hi.

I bought a billion 7800n after doing a lot of research on the best router to swap in place of the crapy sky sr102 router.

I've managed to get my username and password off the sky router and I've set up my billion router as per the instructions found online.

It works for 5 mins then doesn't work at all. Even if i unplug it and plug it in it never seems to work with my sky broadband.

I'm thinking about getting rid of the billion router and sticking to the sky modem as I'm starting to think that I cannot use anything else.

Please someone help...

Are you using Sky ADSL??

What setup method did you use, eg MPOA, PPPOA etc?

[Andreasaravis1984]

Yes I am using sky adsl. I've tried setting up with both settings and to no avail will it work.

[billion_fan]

Yes I am using sky adsl. I've tried setting up with both settings and to no avail will it work.

You need to follow these steps

1. Login to the device
2. Click on 'WAN' on the left hand side (Basic) menu
3. Set the 'Main Port' to 'ADSL'
4. Set the protocol to 'PPPOA' VPI/VCI 0/38
5. Enter your sky username and password in the sections provided eg username@skydsl
6. Click on 'Apply'
7. Let the device save and reboot, (which is a must)
8. If you still don't have a internet connection click on 'Status'
9. In the middle of the page under ' Connection ' what does it state??

[Andreasaravis1984]

Billion_fan thank you very much for your help.

I've now got it working however the vpi/vci is 0/38 not 0/30, would this cause any real issues?

[billion_fan]

Billion_fan thank you very much for your help.

I've now got it working however the vpi/vci is 0/38 not 0/30, would this cause any real issues?

Sorry that was a typo, it has now been edited, thanks for pointing that out

[catonkatonk]

Anyone else having issues with Sky Broadband (regular ol ADSL) for the last few weeks?
My trusty 7800N has had a solid connection for literally over a year, but recently the connection drops out about once a day and the only way I can restore it is by restarting the router. The drop-outs don't seem to be related to activity (indeed, I sometimes come from work to find the connection has dropped out, even though it's not been used at all).
I've updated my firmware to 1.06h.dt2 but it's had no effect.

[billion_fan]

Anyone else having issues with Sky Broadband (regular ol ADSL) for the last few weeks?
My trusty 7800N has had a solid connection for literally over a year, but recently the connection drops out about once a day and the only way I can restore it is by restarting the router. The drop-outs don't seem to be related to activity (indeed, I sometimes come from work to find the connection has dropped out, even though it's not been used at all).
I've updated my firmware to 1.06h.dt2 but it's had no effect.

Have you found if the DSL line is dropping or just the PPP connection??

Either way if the device has been fine for over a year I don't think the router will be the problem, maybe you can swap the 7800N for a Sky provided modem/router and see if the same issue occurs, if it does, then you will have to contact Sky and report the fault

[Carrot Cruncher]

Just wanted to add that I've started experiencing the same thing since the 13th September with my 7800 (1.06h). PPP connection drops every 24-48 hours:

Code: Select all

Sep 17 08:24:52 router   router pppd[2076]: No response to 6 echo-requests
Sep 17 08:24:52 router   router pppd[2076]: Serial link appears to be disconnected.
Sep 17 08:24:52 router   router pppd[2076]: Clear IP addresses.  Connection DOWN.
Sep 17 08:24:52 router   router pppd[2076]: Clear IP addresses.
Sep 17 08:24:52 router   router pppd[2076]: Couldn't increase MTU to 1500.
Sep 17 08:24:53 router   router syslog: begin: interface: ppp_0_0_38_1 go to down
Sep 17 08:24:53 router   router syslog: end: interface: ppp_0_0_38_1 go to down
Sep 17 08:24:53 router   router pppd[2076]: PPPoE: Terminating on signal 15.
Sep 17 08:24:58 router   router pppd[2076]: Connection terminated.
Sep 17 08:24:58 router   router pppd[2076]: Connect time 2495.3 minutes.
Sep 17 08:24:58 router   router pppd[2076]: Sent 230179929 bytes, received 4084420289 bytes.
Sep 17 08:24:58 router   router kernel: dev_shutdown, dec ppp device refcnt, dev->refcnt=12
Sep 17 08:24:59 router   router kernel: unregister_netdevice: waiting for ppp_0_0_38_1 to become free. Usage count = -1
Sep 17 08:24:59 router   router kernel: dev->name = ppp_0_0_38_1, dev->refcnt=-1
Sep 17 08:24:59 router   router kernel: after reset to 0, dev->refcnt=0
Sep 17 08:25:02 router   router pppd[2076]: Exit.
Sep 17 08:25:02 router   router pppd[5085]: PPPoATM setdevname_pppoatm
Sep 17 08:25:02 router   router pppd[5085]: PPPoATM setdevname_pppoatm - SUCCESS
Sep 17 08:25:02 router   router pppd[5085]: pppd 2.4.1 started by admin, uid 0
Sep 17 08:25:02 router   router pppd[5085]: PPP: Start to connect ...
Sep 17 08:25:02 router   router pppd[5085]: Using interface ppp0_0_38_1
Sep 17 08:25:02 router   router pppd[5085]: Connect: ppp_0_0_38_1 <-->
Sep 17 08:25:02 router   router pppd[5085]: Couldn't increase MTU to 1500.
Sep 17 08:25:11 router   router pppd[5085]: LCP: timeout sending Config-Requests
Sep 17 08:25:11 router   router pppd[5085]: Connection terminated.

Sky claim there have been, and currently are, no issues at their end.

[billion_fan]

Just wanted to add that I've started experiencing the same thing since the 13th September with my 7800 (1.06h). PPP connection drops every 24-48 hours:

Code: Select all

Sep 17 08:24:52 router   router pppd[2076]: No response to 6 echo-requests
Sep 17 08:24:52 router   router pppd[2076]: Serial link appears to be disconnected.
Sep 17 08:24:52 router   router pppd[2076]: Clear IP addresses.  Connection DOWN.
Sep 17 08:24:52 router   router pppd[2076]: Clear IP addresses.
Sep 17 08:24:52 router   router pppd[2076]: Couldn't increase MTU to 1500.
Sep 17 08:24:53 router   router syslog: begin: interface: ppp_0_0_38_1 go to down
Sep 17 08:24:53 router   router syslog: end: interface: ppp_0_0_38_1 go to down
Sep 17 08:24:53 router   router pppd[2076]: PPPoE: Terminating on signal 15.
Sep 17 08:24:58 router   router pppd[2076]: Connection terminated.
Sep 17 08:24:58 router   router pppd[2076]: Connect time 2495.3 minutes.
Sep 17 08:24:58 router   router pppd[2076]: Sent 230179929 bytes, received 4084420289 bytes.
Sep 17 08:24:58 router   router kernel: dev_shutdown, dec ppp device refcnt, dev->refcnt=12
Sep 17 08:24:59 router   router kernel: unregister_netdevice: waiting for ppp_0_0_38_1 to become free. Usage count = -1
Sep 17 08:24:59 router   router kernel: dev->name = ppp_0_0_38_1, dev->refcnt=-1
Sep 17 08:24:59 router   router kernel: after reset to 0, dev->refcnt=0
Sep 17 08:25:02 router   router pppd[2076]: Exit.
Sep 17 08:25:02 router   router pppd[5085]: PPPoATM setdevname_pppoatm
Sep 17 08:25:02 router   router pppd[5085]: PPPoATM setdevname_pppoatm - SUCCESS
Sep 17 08:25:02 router   router pppd[5085]: pppd 2.4.1 started by admin, uid 0
Sep 17 08:25:02 router   router pppd[5085]: PPP: Start to connect ...
Sep 17 08:25:02 router   router pppd[5085]: Using interface ppp0_0_38_1
Sep 17 08:25:02 router   router pppd[5085]: Connect: ppp_0_0_38_1 <-->
Sep 17 08:25:02 router   router pppd[5085]: Couldn't increase MTU to 1500.
Sep 17 08:25:11 router   router pppd[5085]: LCP: timeout sending Config-Requests
Sep 17 08:25:11 router   router pppd[5085]: Connection terminated.

Sky claim there have been, and currently are, no issues at their end.

Looking at the system log, the following log is logged

Sep 17 08:25:11 router router pppd[5085]: LCP: timeout sending Config-Requests

This means the router is sending config requests to the exchange but there is no reply for the config request requests.

You need to ask your ISP to investigate the LCP time out issue (normally they can adjust the LCP timing)